Operations Officer

Key Responsibilities;
A. Operations Management

• 1. Supervise and coordinate deployment of security personnel across various client locations.
• 2. Conduct regular site visits and inspections to ensure adherence to Standard Operating Procedures (SOPs).
• 3. Handle client complaints and incidents, ensuring timely resolution and communication.
• 4. Maintain accurate records of attendance, incidents, transfers, and disciplinary actions.
• 5. Ensure guards are well-uniformed, trained, and equipped according to PSRA and company standards.
• 6. Support recruitment, vetting, and onboarding processes for new guards.
• 7. Facilitate the process of recruitment, training and selection of personnel as may be advised by the Training and Investigations Officer or such other senior officer.

B. Marketing and Business Development

• 1. Identify and pursue new business opportunities through field visits, networking, and client referrals.
• 2. Develop and implement basic marketing plans to promote security services.
• 3. Participate in client presentations, exhibitions, and other promotional events.
• 4. Collect and analyze customer feedback to inform service improvements and marketing strategies.
• 5. Maintain a database of prospective clients and conduct regular follow-ups.

C. Reporting and Administration

• 1. Prepare and submit timely reports on operational performance, incidents, and marketing activities.
• 2. Maintain accurate documentation of contracts, site instructions, and guard deployment.
• 3. Support invoicing by verifying hours worked and services delivered.
• 4. Monitor and report on guard welfare issues that may impact service delivery.
• 5. Submit monthly attendance records to the Guard Force Administrator.

• • Diploma or Degree in Security Management, Business Administration, Marketing, or a related field.
• • Minimum 3 years’ experience in security operations, with proven exposure to marketing or client service roles.
• • Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• • Valid Riding license.
• • Valid Driving license is an added advantage

Key Competencies:

• • Strong leadership and coordination skills.
• • Excellent communication and interpersonal abilities.
• • Client-focused with good negotiation skills.
• • Proactive, self-driven, and target-oriented.
• • Ability to multitask under pressure and meet deadlines.