Mission
What we are here to do
Protect people, property and operations with trained personnel, live monitoring and a response plan that matches the site.
Established in Kenya, 2013
A security company built for how Kenya actually operates.
ISMAX combines trained personnel, live monitoring and mobile response into one coordinated service for businesses, institutions and homes.
2013
Established in Kenya
24/7
Monitoring and response
7
Regional offices
PSRA
Certified provider
Vision
Where we are heading
To be the security company Kenyan organisations trust when the work has to hold at 2am, not just in a proposal.
Company history
How ISMAX was built
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2013
Company Founded
ISMAX Security was established in Nairobi, Kenya, with a vision to provide professional security services.
-
2019
Regional Expansion
Expanded operations to major cities across Kenya and established our first international office.
-
2024
Moved to New Headquarters
Relocated headquarters to Masaba Road, Upper Hill, Nairobi, with a dedicated operations centre.
How we work
Operating values
Co-operation
Working together with clients, partners, and employees to achieve common goals.
Integrity
Operating with honesty, transparency, and ethical standards.
Customer Focus
Putting the customer at the heart of everything we do.
Leadership
We are committed to providing leadership in the security industry by setting the highest standards of service delivery and professionalism.
Engagement of People
We are committed to engaging our people in the decision-making process and providing them with the necessary tools and resources to succeed.
Process Approach
We are committed to a process approach to security management, which ensures that all security processes are documented, monitored, and continuously improved.
Continuous Improvement
We are committed to continuous improvement in all aspects of our security operations, including training, technology, and customer service.
Evidence-Based Decision Making
We are committed to making security decisions based on evidence and data, rather than intuition or guesswork.
Customer Satisfaction
We are committed to providing the highest levels of customer satisfaction by delivering quality security services that meet or exceed customer expectations.
Assurance
Certifications and standards
ISO 9001:2015
Quality Management System
ISO 27001
Information Security Management
PSRA Certified
Private Security Regulatory Authority
OHSAS 18001
Occupational Health & Safety
Work with ISMAX
See how this operating model fits your site.
Arrange a professional assessment with an ISMAX advisor.