Field Operations Officer
Job Description
The Field Operations Officer is responsible for overseeing the day-to-day operational performance of security personnel across client sites while supporting the company’s business growth through marketing and client relationship management. The role ensures seamless service delivery, compliance with PSRA regulations, and contributes to the company’s market expansion through strategic marketing initiatives.
Key Responsibilities
Key Responsibilities;
A. Operations Management
- 1. Supervise and coordinate deployment of security personnel across various client locations.
- 2. Conduct regular site visits and inspections to ensure adherence to Standard Operating Procedures (SOPs).
- 3. Handle client complaints and incidents, ensuring timely resolution and communication.
- 4. Maintain accurate records of attendance, incidents, transfers, and disciplinary actions.
- 5. Ensure guards are well-uniformed, trained, and equipped according to PSRA and company standards.
- 6. Facilitate and support the process of recruitment, training and selection of personnel as may be advised by the Training and Investigations Officer or such other senior officer.
B. Reporting and Administration
- 1. Prepare and submit timely reports on operational performance, incidents, and marketing activities.
- 2. Maintain accurate documentation of contracts, site instructions, and guard deployment.
- 3. Support invoicing by verifying hours worked and services delivered.
- 4. Monitor and report on guard welfare issues that may impact service delivery.
- 5. Submit monthly attendance records and reports to the Guard Force Administrator.
Requirements
- Certificate, Diploma or Degree in Security Management, Business Administration, Marketing, or a related field.
- • Minimum 2 years’ experience in security operations.
- • Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- • Valid Riding license.
- • Valid Driving license is an added advantage
Key Competencies:
• Strong leadership and coordination skills.
• Excellent report writing skills
• Excellent communication and interpersonal abilities.
• Client-focused with good negotiation skills.
• Proactive, self-driven, and target-oriented.
• Ability to multitask under pressure and meet deadlines.